Toilet Tap Stopcock Outside tap Shower Bath Shower tray/enclosure Basin/Sink Washing machine/Dishwaster Overflow pipe Hot water cylinder Cold water tank General Shower pump Boiler Hot water Central heating Radiator Gas pipe

Leaking Problem with flush Keeps filling/fills slowly Want to replace Something else

Difficult to turn Leaking or will not turn off Problem with temperature Running slow/no water Want to replace Something else

Leaking or will not turn off Want to replace (one currently installed) Install new (do not have one installed)

Leaking Difficult to turn Want to replace Upgrade to Surestop

No water Will not turn off Problem with temperature Difficult to turn handles Want to replace/install new

Leaking Needs resealing Broken plug/waste fitting Problem with tap Fit bath screen Want to replace

Leaking Broken door/seals Slow draining Want to replace

Leaking Broken plug/waste Problem with tap Slow draining Something else Want to replace

Problem with connections Install (Existing connections) Install (no current connections)

Leaking

Leaking Not heating water Want to replace

Leaking Overflowing Want to replace

No water Noise from pipes Leak Problem with pipe, valve or fitting Move or install pipework

Will not turn on/off Is making a noise/smell Want to replace (existing) Want to install (new)

Has a fault Pressure is high or low Leaking Making a noise Something else

Water is not hot Runs hot and cold Water is too hot No water from taps

No heating at all Some radiators are cold Heating will not turn off Fault with pump or motorised valve Fault with thermostat or programmer Radiators coming on with hot water Leaking pipe or fitting Add additional radiators Needs a powerflush Something else

Leaking One or more are not heating properly Problem with valve Want to add additional radiators Want to replace or move Something else

Leaking Needs to be moved or capped Something else Altered/Re-piped

Toilet Tap Stopcock Outside tap Shower Bath Shower tray/enclosure Basin/Sink Washing machine/Dishwaster Overflow pipe Hot water cylinder Cold water tank General Shower pump Boiler Hot water Central heating Radiator Gas pipe

Leaking Problem with flush Keeps filling/fills slowly Want to replace Something else

Difficult to turn Leaking or will not turn off Problem with temperature Running slow/no water Want to replace Something else

Leaking or will not turn off Want to replace (one currently installed) Install new (do not have one installed)

Leaking Difficult to turn Want to replace Upgrade to Surestop

No water Will not turn off Problem with temperature Difficult to turn handles Want to replace/install new

Leaking Needs resealing Broken plug/waste fitting Problem with tap Fit bath screen Want to replace

Leaking Broken door/seals Slow draining Want to replace

Leaking Broken plug/waste Problem with tap Slow draining Something else Want to replace

Problem with connections Install (Existing connections) Install (no current connections)

Leaking

Leaking Not heating water Want to replace

Leaking Overflowing Want to replace

No water Noise from pipes Leak Problem with pipe, valve or fitting Move or install pipework

Will not turn on/off Is making a noise/smell Want to replace (existing) Want to install (new)

Has a fault Pressure is high or low Leaking Making a noise Something else

Water is not hot Runs hot and cold Water is too hot No water from taps

No heating at all Some radiators are cold Heating will not turn off Fault with pump or motorised valve Fault with thermostat or programmer Radiators coming on with hot water Leaking pipe or fitting Add additional radiators Needs a powerflush Something else

Leaking One or more are not heating properly Problem with valve Want to add additional radiators Want to replace or move Something else

Leaking Needs to be moved or capped Something else Altered/Re-piped

Boiler service Gas safety inpsection

Natural Gas (I have a gas meter) LPG (I have gas bottles)

Wall-mounted boiler Floor standing boiler Back Boiler Warm air unit

Yes No

Yes No

Yes No

Yes No

Natural Gas (I have a gas meter) LPG (I have gas bottles)

Yes No

Yes No

Yes No

Yes No

Yes No

Natural Gas
I have a gas meter LPG
I have LPG storage bottles

Combination boiler.
I don’t have any water tanks Standard boiler
I have separate hot and cold water tanks System boiler
I have a hot water tank, but no cold water tanks Back boiler
My boiler is behind a fire Not sure

Yes No

Yes. It is on a wall No. It is on the floor

Same Place Different Place

Wall Roof Not sure

0-5 6-9 10-13 14-16 17+

0 1 2 3+

0 1 2+