Your Plumber - Service when you need it

About Us

The name people trust
to provide professional
repair services

Privacy policy

This privacy policy describes how we will use the information that you give us when you use this website and how we will protect that information. It applies to individuals, sole traders and partnerships. It doesn’t apply to limited companies or other organisations.

If you are asked to provide information whilst using the site, it will only be used in the ways described in this policy.

If you have any questions about this policy, please email us or write to: Your Plumber Limited, Unit 68, 2 Lansdowne Crescent, Bournemouth BH1 1SA.

Introduction

We collect and use certain information in order to provide products and services and to enable certain functions of this website.

We also collect information to better understand how visitors use this website so that we can improve the information that we display.

What data we gather

We may collect the following information:

  • Your name and address
  • Contact details including telephone number and email address
  • Demographic information, such as post code, preferences and interests
  • Website usage data
  • Other information relevant to customer enquiries
  • Other information relating to special offers and surveys
  • Your employment and education history (if applying for a job)

How we use this data

Collecting this data helps us to understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, information we hold about you may be used by us or our agents and franchisees:

  • For our own internal records
  • To identify you if you contact us
  • To improve the products and services we provide
  • To contact you in response to an enquiry
  • To customise the website for you
  • To send you promotional emails, mailings or to call you about products, services, offers and other things we thing might be relevant to you.
  • To carry out marketing analysis and reporting
  • To contact you via email, telephone or mail for market research purposes

Other organisations and third parties

We may from time to time allow other organisations and third parties use information we hold about you. This information may be used for, but not limited to:

  • Providing services you have asked for
  • Payment processing and debt recovery
  • Legal and regulatory purposes
  • Processing applications for credit related services

Any Data used by such parties is used only to the extent required by them to perform the services that we request.  Any use for other purposes is strictly prohibited.  Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies:

We may use cookies to:

  • Analyse our web traffic using an analytics package. This data enables us to improve the website's structure, design, content and functions.
  • Store information about your preferences. The website can then present you with specific information that you will find more relevant.
  • To recognise when you return to our website. We may show you relevant content or provide functionality that you used previously

Cookies do not provide us with access to your computer or any other information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should instruct your web browser to refuse cookies.

However please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information we hold about you

Wherever you are required to submit Data, you will be given options to restrict our use of that Data.  This may include the following:

  • use of Data for direct marketing purposes; and
  • sharing Data with third parties

If you have agreed that we can use your information for marketing purposes, you can change your mind easily by writing to us at: Your Plumber Limited, Unit 68, 2 Lansdowne Crescent, Bournemouth BH1 1SA.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Dat Protection Act 1998.

Accessing your data

You have the right to ask for a copy of any of your personal data held by us or our franchisees (where such data is held) on payment of a small fee which will not exceed £15.

Security

Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.

Links from our website

Our website may contain links to other websites. Please note that we have no control of websites outside the yourplumber.uk.com domain. If you provide information to a website to which we link, we are not responsible for its data protection and privacy.